NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 21, 2023

For example: if you own a small online business, you should consider using analytics to increase consumer engagement. Web Call Back: The best feature to deal with high-volume phone calls The customer can schedule a callback through the Web Call Back feature. An outbound call center can increase sales using a Web Call Back feature.

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Today we talk about Omnichannel and consumer 2.0.

Contact Center 52

Contact Center Call Center Social Media CRM 52