NobelBiz

FEBRUARY 21, 2023

Deploy CCaaS to create a seamless omnichannel customer journey Omnichannel is no longer an option for call centers; it’s a must! When making purchases, customers have varying preferences across various communication channels. You must deploy actual omnichannel technologies. But make no mistake! What does that entail?

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. Today we talk about Omnichannel and consumer 2.0. Call origin: Automatic callback and directory sharing are additional features of the CTI system. How does computer telephony integration work?

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

AUGUST 2, 2022

They will then post their negative experience on the company’s social media or website. As a result, the calls center and the company’s image suffer. As a result, they would rather hang up and post negative reviews on more visible digital media. Otherwise, they will become upset and hang up the phone.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52