NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

AUGUST 2, 2022

Call abandonment is a phenomenon that call centers do everything they can to avoid. However, call center agents are not always accessible right away. At the same time, the most effective customer engagement strategies are available in the communication technology space.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

FEBRUARY 17, 2023

No call center wants to disappoint its customers. What are the mistakes you should avoid in your call center? The call is routed to customer support if the needs relate to a complaint about a previously purchased product. Mistake 2: Keep your client waiting on the line “All our agents on the line.

Customer Service 52

Customer Service Call Center Automatic Callback Contact Center 52

NobelBiz

APRIL 21, 2022

What is CTI – Computer Telephony Integration – in Call Centers? CTI incorporates voice, dial, video, or voice-over-IP phone technologies that establish new and better ways to communicate. History of the CTI in call centers In the early ’90s, the first CTIs were introduced in businesses.

Contact Center 52

Contact Center Call Center Social Media CRM 52