Automatic Callback Call Center Communication Customer Relationship Management 
NobelBiz
FEBRUARY 21, 2023
While there is no single, all-encompassing definition of customer engagement, it can be thought of as a customer’s feeling for a brand. For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. How critical is customer engagement?
NobelBiz
APRIL 21, 2022
What is CTI – Computer Telephony Integration – in Call Centers? CTI incorporates voice, dial, video, or voice-over-IP phone technologies that establish new and better ways to communicate. History of the CTI in call centers In the early ’90s, the first CTIs were introduced in businesses.
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