ViiBE Blog

APRIL 28, 2021

So how can you evaluate a call center agent’s performance? This article will teach you how to measure an agent’s performance and other important customer service metrics. How do you measure the performance of an agent? What are the KPIs in a call center? First call resolution rate.

Call Center 98

Call Center First Call Resolution Average Handle Time Virtual Call Center 98

NobelBiz

MAY 24, 2022

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully.

Call Center 52

Call Center Tips Virtual Call Center Management 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Share this article. Share this article. Contact centers vary widely to suit the needs of a wide range of businesses. The benefits of cloud-based contact center solutions. Retail , SMB. Charles Street.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

CSM Magazine

JANUARY 28, 2020

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. Performance Monitoring Metrics to Measure. First-call resolution : When customers call a service center, they expect their issue to be handled on the first call.

Call Center 52

Call Center Metrics Self Service Virtual Call Center 52

NobelBiz

AUGUST 11, 2022

In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity? Why CCaaS flexibility is so important for call centers? Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52