NobelBiz

FEBRUARY 13, 2024

By measuring the outcomes of CRM integration, NobelBiz helps contact centers identify areas for improvement and optimize their strategies for better results. Strategic Insights: Gaining a deeper understanding of CRM’s role in customer service success and how to measure its impact effectively. RELATED ARTICLE What is IVR?

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NobelBiz

APRIL 3, 2023

Call center quality management (QM) is an essential process that helps businesses ensure their call centers are meeting customer expectations and delivering quality services. This comprehensive article will dive deep into call center quality management.

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NobelBiz

AUGUST 11, 2022

In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity? Why CCaaS flexibility is so important for call centers? As a matter of fact, NobelBiz scores one of the highest First Call Resolutions in the entire industry.

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CSM Magazine

AUGUST 4, 2021

Jordan is a contact center agent who scores very well on metrics like average call time and first-call resolution. With close to 20 years in the customer experience (CX) space, Eric has worked with clients across several industries to establish their measurement programs and improve the experiences they deliver.

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NobelBiz

MAY 24, 2022

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully.

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