Remove Apparel Remove Exceptional Customer Service Remove Innovation Remove Social Media
article thumbnail

Inspiring Retail Customer Experience Examples That Wow Customers

SurveySensum

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! ’ By actively gathering and analyzing customer feedback , Nike discovered that its customers desired the ability to design their own shoes or apparel.

Retail 40
article thumbnail

How to Enhance CX in Retail With Customer Feedback?

SurveySensum

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. She has everything; from outdoor gear to athletic apparel and fitness equipment. Simple, by asking your customers.

Retail 52
article thumbnail

People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Michel Falcon Experience

” The other company was Lululemon, the athletic apparel company. It’s customer service. Delivering exceptional customer service. Because we were like “Hey, we can acquire more customers by using this internet thing.” Okay, so put that in a tight phrase, just button it up.

Culture 12