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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.

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The Talkdesk Advantage: Smart Contact Centers Allow Companies to be Proactive

Talkdesk

This arsenal of smart contact center features is only valuable if you make use of them! Real-time analytics won’t produce value unless you make changes based on that data in real time, and so on. But thanks to new technology, those reactive days are over.