20 predictions for customer experience in 2020
Qualtrics
NOVEMBER 21, 2019
They’ll begin pioneering a new field called “Analytics-Driven CX Design”. And secondly, they’ll start analyzing contact center and digital data side-by-side. As a result, we’ll begin to see an improvement in deployed digital agents, AI-driven chatbots and how contact center workflows are executed.
38 
Let's personalize your content