NobelBiz

FEBRUARY 14, 2023

Measure current dead airtime: To reduce dead air time effectively, you first need to know how much disquiet time is occurring in your current interactions.Through call recording and analysis tools. Use this information to make any necessary adjustments to your approach and ensure that you are on track to meet your goal.

Contact Center 52

Contact Center Call Flow Call Recording How To 52

Talkdesk

MARCH 12, 2021

With Talkdesk Explore (historical) and Talkdesk Live (real-time) reporting and dashboard instances, it provides visually appealing reports based on updated and in-depth customer and center information. It reduces the call centers average cost per case and improves upsell opportunities. Speech Analytics. AppConnect.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

NobelBiz

APRIL 18, 2022

And while call center management is important, it’s not easy to implement. A client will need to make significant changes in their technologies, CRM system, database, the way they use their analytics and spend a lot of time developing rules and rules-based policies and procedures.

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

JUNE 1, 2021

Analytics and reporting tools are watched in real-time from any computing device that is connected. The fundamental benefit of a CCaaS system is that it allows you to keep using classic contact center operations (call routing, call recording, message, etc…) while adding numerous novel possibilities.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52