Voice Channel: What Are The Most Important KPIs And How To Improve Them?
NobelBiz
FEBRUARY 22, 2023
Both to decrease operational expenses (the shorter the AHT, the more calls may be handled) and to deliver the most efficient user experience possible. The delicate balance is to deliver quality service without sacrificing the client experience, while also addressing the issue so that a follow-up contact is not required.
52 
Let's personalize your content