NICE inContact

APRIL 10, 2019

As a fast-growing, technology-driven health insurance company with 250,000 members, Oscar Health saw that its manual scheduling and forecasting process was having an unhealthy effect on productivity and customer service. The clunky process also kept agents from being able to plan ahead, which was compromising their personal time.

Abandon Rate 139

Abandon Rate Management Insurance Wait Times 139

Talkdesk

AUGUST 25, 2016

Today’s Consumer and Traditional Metrics. State of Customer Service Report : 55% of consumers expect better customer service now than in 2015. These stats show the increasing expectation of real-time, personalized customer service. Unfortunately, my insurance bill was due. I called the insurance company to pay my bill.

Customer Satisfaction 40

Customer Satisfaction Metrics Call Center Abandon Rate 40

NobelBiz

FEBRUARY 22, 2023

As the key to customer relations between companies and consumers, the contact center and more specifically agents, must respect a perfect showcase of a brand for the outside world. The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

As the key to customer relations between companies and consumers, the contact center and more specifically agents, must respect a perfect showcase of a brand for the outside world. The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52