Abandon Rate, Call Recording, e-support and Omni-Channel

Fast-Track Your First Call Resolution FCR in 9 Easy Steps

NobelBiz

MARCH 21, 2023

Here are a few questions you need to answer: Why does a client interact with your business over several communication channels? Why was the call routed to the incorrect division? Review call records and logs. Consult with your call center agents and supervisors. Live phone support continues to be the best option.

First Call Resolution

First Call Resolution Call Center Contact Center Knowledge Base

How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

NobelBiz

AUGUST 11, 2022

To begin, most businesses are abandoning the call center paradigm in favor of contact centers. Because they offer an omnichannel approach to communication, they allow call center agents to switch between communication channels according to clients’ preferences. But NobelBiz Omni+ is different.

Contact Center

Contact Center Call Center Multi-Channel Omni-Channel

Customer Experience Update

Fast-Track Your First Call Resolution FCR in 9 Easy Steps

How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

Webinars

Stay Connected