Talkdesk

MARCH 12, 2021

With AppConnect, customers can easily integrate industry-leading solutions from anywhere in the world. A digital customer engagement solution that helps you quickly respond to customers in a contextualized way using their preferred communication channel (voice, chat, SMS, email or social media). Omnichannel.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

NobelBiz

AUGUST 11, 2022

Customer engagement in call centers has expanded beyond the phone with the introduction of digital communication channels in the contact center sector (Facebook, Twitter, webchat, etc.). Features such as double listening, whispering, and call recording are critical to giving your callers an exceptional experience.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52

NobelBiz

MARCH 21, 2023

Why was the call routed to the incorrect division? Review call records and logs. Analyze customer comments. Consult with your call center agents and supervisors. Determine why customers are calling back To enhance the rate of first-call resolution, the first step is to discourage customers from calling back.

First Call Resolution 52

First Call Resolution Call Center Contact Center Knowledge Base 52