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Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

FEBRUARY 22, 2023

Equipped with productivity tools that can meet the needs of types of contact centers, regardless of their size, industry or activity (Inbound, Outbound or Mixed). After-Call Work (ACW) ACW is an abbreviation that stands for “after-call work.” For instance, suppose a consumer call for an insurance claim.

Abandon Rate 52
Abandon Rate Average Handle Time Contact Center Call Center 52
article thumbnail

Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

FEBRUARY 15, 2023

Equipped with productivity tools that can meet the needs of types of contact centers, regardless of their size, industry or activity (Inbound, Outbound or Mixed). After-Call Work (ACW) ACW is an abbreviation that stands for “after-call work.” For instance, suppose a consumer call for an insurance claim.

Abandon Rate 52
Abandon Rate Average Handle Time Contact Center Call Center 52
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