Abandon Rate Average Handle Time Competitive Advantage Contact Center Software 
Press 1 For Nick
SEPTEMBER 13, 2020
Other inefficiencies to consider include: Average time customers spend in queue Average amount of time per call Abandonment rate in each channel. And in the agent space, no one is more impacted by dated contact center software than the call center agents.
VDS
MARCH 22, 2019
Other inefficiencies to consider include: Average time customers spend in queue. Average amount of time per call. Abandonment rate in each channel. And in the agent space, no one is more impacted by dated contact center software than the call center agents.
Expert insights. Personalized for you.
52 
Let's personalize your content