Customer Bliss

MAY 6, 2020

Recently, I interviewed Horst Schulze, the incredible founder of the Capella Hotel Group and co-founder of The Ritz-Carlton Hotel Co. Horst shared some expert advice to help guide leaders who have to make tough decisions as we navigate our way through this pandemic. and author of Excellence Wins. Yeah, I love them.

Hotels 156

Hotels Communication Leadership System 156

Customer Bliss

JULY 1, 2020

These individuals have all had insightful advice and anecdotes to help us think through how to approach current business models and future ones, given how rapidly things are changing in the world. Below, I’ve compiled key quotes and takeaways from a few of the folks I’ve recently spoken with: 1. Get every new episode.

Leadership 208

Leadership Chief Customer Officer Touchpoint Hotels 208

Customer Bliss

AUGUST 8, 2019

I hope you pick up a copy or two from the list below and head back to work with a new strategy for getting things done! They explain how these experiences are created because of four elements: elevation, insight, pride, and connection. Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise by Horst Schulze.

Chief Customer Officer 143

Chief Customer Officer Hotels Customer Experience Tips 143