2028 Chatbots Touchpoint User Experience 
BirdEye
JANUARY 16, 2024
This means every touchpoint, whether a call, email, or social media interaction, is tracked. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. Customer insights Offers deeper insights by integrating data from multiple touchpoints. billion by 2028, growing at a CAGR of 22.6%
SurveySensum
NOVEMBER 7, 2023
Mobile customer experience refers to the overall quality of interactions and experiences that customers have with a business through mobile devices. billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter. Chatbots can provide instant responses to common queries.
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