2026 Customer Journeys Omni-Channel Wait Times 
NobelBiz
APRIL 11, 2023
Just to be clear about the consequences, according to Gartner, by 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. But wait, there’s more; in the same article, Gartner estimates that one in 10 agent interactions will be automated by 2026.
SurveySparrow
JUNE 20, 2022
Chatbots provide instant responses, helping customers right away. This brings down the waiting time to seconds in most cases, which leaves a positive mark on shoppers, especially on the new ones. So, when you’re using Salesforce to amp up your customer service game, having a chatbot is a no-brainer! Omnichannel Presence.
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