Remove 2023 Remove Call Center Experience Remove Chatbots Remove Innovation
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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. I loved one of his first topics: AI is not the end of call centers. It’s making them better. The stakes are high and the opportunities are endless.

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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

Despite contact centers being under constant pressure to do more with less while improving customer experiences, 80% of companies plan to increase their level of investment in Customer Experience (CX) to provide a differentiated customer experience.