article thumbnail

Top Call Center Efficiency Metrics And How To Improve Them

Playvox

Net Promoter Score (NPS) Net Promoter Score, also known as NPS, is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. Incorporate gamification and other engagement tactics to boost retention of content.

article thumbnail

Contact Center Performance: Mastering the Art of Transformation

NobelBiz

Speaking of customers, their satisfaction, while seemingly intangible, can be quantified through metrics like Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). Check out our free, on-demand Contact Center Gamification Workshop. Tired of agent turnover and engagement woes?