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5 Top Customer Service Articles of the Week 3-14-2022

ShepHyken

MARCH 14, 2022

My Comment: We kick off this week’s Top Five roundup with a robust article that takes us back to the basics, journey mapping the customer experience. If you haven’t done this exercise before, it’s time. In other words, it’s all of the interaction points the customer experiences. Follow on Twitter: @Hyken.

Customer Journeys 73
Customer Journeys Customer Service Call Center Entertainment 73
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Breaking Adoption Inertia: How to Get Teams to Stick with New Software

ChurnZero

JANUARY 28, 2022

I recommend conducting this exercise quarterly as to not overwhelm your team. Customer Success Around the Web. 4 Steps Every Business Leader Can Take to Make Customer Experience a Differentiator in 2022 and Beyond – Learn four tips that will help organizations stay ahead of their competition and deliver amazing CX.

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Software How To Feedback Training 98
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