BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” That said, when issues arise, loyalty members seeking support don’t always turn to the contact center team first.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Playvox

FEBRUARY 20, 2024

Not only do contact center agents want additional flexibility in their work schedules, but many leaders saw that agents did not need to be in a defined office space to get their jobs done well. However, as many pushes for Return to Office (RTO) can attest to, the desire to work remotely or in a hybrid fashion isn’t going away.

Management 88

Management Gamification Contact Center Policies 88

NobelBiz

FEBRUARY 15, 2023

Omnichannel Call Center Technology It’s important that your agents can quickly and simply receive and process incoming requests so that service and performance levels don’t drop. Implementing Cloud Contact Center solution with omnichannel capabilities is crucial in situations where multiple communication channels coexist.

Call Center 52

Call Center Communication How To Omni-Channel 52

Magellan Solutions

FEBRUARY 13, 2022

Most BPOs invest in the latest contact center technologies to deliver the best service. And also help you consider how to take advantage of them in an organized fashion. You might be asking, “How can I increase sales in 2022?” At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills.

Call Center 40

Call Center Resources System Customer Satisfaction 40

Kustomer

SEPTEMBER 7, 2022

By showing up and being openly available, agents are better able to get to the root of the customer’s issues in a timely fashion. Don’t make it so like, “I gotta go email you,” because nobody really trusts that you’re going to get back to them in a timely fashion. The Role of AI in CX. Gabe Larsen: (01:07). What do you do?

Customer Expectations 98

Customer Expectations Management Communication Customers 98

Kustomer

OCTOBER 22, 2020

By showing up and being openly available, agents are better able to get to the root of the customer’s issues in a timely fashion. Don’t make it so like, “I gotta go email you,” because nobody really trusts that you’re going to get back to them in a timely fashion. The Role of AI in CX. Gabe Larsen: (01:07). What do you do?

Customer Expectations 69

Customer Expectations Management Communication Customers 69

Kustomer

OCTOBER 22, 2020

By showing up and being openly available, agents are better able to get to the root of the customer’s issues in a timely fashion. Don’t make it so like, “I gotta go email you,” because nobody really trusts that you’re going to get back to them in a timely fashion. The Role of AI in CX. Gabe Larsen: (01:07). What do you do?

Customer Expectations 52

Customer Expectations Management Communication Customers 52