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Contact Center Performance: Mastering the Art of Transformation

NobelBiz

AUGUST 28, 2023

Tech problems in contact centers are like unruly guests at a symphony – they disrupt the harmony of customer interactions, but with the right orchestration, they can be transformed into notes of seamless resolution. Just like those corporate bigwigs, the contact center realm is also catching that same wave.

Contact Center 98
Contact Center Omni-Channel Multi-Channel Self Service 98
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How To Manage The Average Handling Time (AHT) For Contact Centers?

NobelBiz

JANUARY 17, 2022

For 2022 and beyond, Contact Centers must focus on improving their technologies by having a unified contact center solution encompassing all their tools, customer Data, and agents’ efforts. Omnichannel contact center software NobelBiz Omni+ with fast implementation and 24/7 support.

Average Handle Time 52
Average Handle Time Contact Center Management Call Center 52
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