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Converse 2022

Uniphore

Infographics. Analyze Analytics and insights from 100% of interactions across all channels. Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Conversational AI Platform.

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A Comprehensive Guide to NPS in Retail

SurveySensum

Source: Satmetrix Here is the Average NPS Score by Industry based on the Satmetrix report of 2022, collecting almost 70,000 responses across 23 different industries. As you can see from the given infographic, the average NPS score in online (retail) shopping is 41. The channels can be online, in-store, mobile apps, etc.

NPS 52