Optimove

MARCH 10, 2022

Forrester and Gartner are deep into explaining and dissecting this industry, and estimations for how much companies will be spending on Digital Transformation (DX) in 2022 is closing in on 2 trillion. So, no, we’re not gonna claim we have the solution for all your DX problems. And to be more precise: the customer data.

Brands 52

Brands CRM Telecommunications Call Center Solutions 52

TechSee

DECEMBER 27, 2018

With all these tech devices under the tree comes a slew of customer support calls, product returns, restocking, and a lot of inventory management. A Zendesk survey found that customer support tickets can skyrocket by as much as 42 percent during the holidays. For retailers, this kind of spending is a boon. The Problem.

Retail 84

Retail Chatbots Consumers Video 84

Magellan Solutions

APRIL 8, 2021

It all means that Filipino agents are worth all the penny because customers are satisfied with their performance. Industry experts predict that by 2022, Filipino BPO services will cover 15% of the outsourcing market. US-based companies say that outsourcing in the Philippines reduces capital costs.

Data 52

Data Call Center Industry Training 52