Remove 2022 Remove Call Center Experience Remove Comparison Remove Omni-Channel
article thumbnail

Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

Great customer experience provides a competitive edge and helps create brand differentiation. As per the Forrester report, The State Of Customer Obsession, 2022 , being customer-first can make a sizable impact on an organization’s balance sheet, as organizations embracing this methodology are surpassing their peers in revenue growth.