ShepHyken

APRIL 25, 2022

So how is it that some brands manage to rise above the rest and maintain customer loyalty, time and time again? My Comment: Every customer wants these five “consumer need states,” which is just a fancy way of saying “desires.” B2B customers have the same needs/desires. And these are not limited to retail consumers.

Customer Service 65

Customer Service Loyalty Programs Loyalty Competitive Advantage 65

ShepHyken

NOVEMBER 7, 2022

Consumers these days expect more from the companies they patronize, from elevated customer experiences to more personalized attention. Meanwhile, companies’ business-to-business relationships have undergone a similar transformation, as B2B customers are expecting more from the companies they work with. That’s PR and marketing.

Customer Service 15

Customer Service Financial Loyalty Tips 15

ShepHyken

MARCH 20, 2023

Tomas Hult is a member of the ACSI team and researches thousands of companies and analyzes millions of data points and customer interactions. Will ChatGPT Replace The Contact Center Agent? Contact numbers are hard to find. My Comment: Jim Tincher is a customer experience expert who focuses on B2B.

Customer Journeys 12

Customer Journeys Customer Service Call Center Contact Center 12