2020 Interaction Online Experience Wait Times 
Kustomer
APRIL 28, 2021
At this point it goes without saying, but the world shifted online rapidly in 2020. According to our recent research of over 500 US consumers, 71% reported shopping online more frequently during the past year. The Online Retail Opportunity. And unfortunately, right now, they are not delivering.
Comm100
FEBRUARY 1, 2023
85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. When students are more comfortable with online interactions than in-person ones, bringing higher ed live chat to colleges and universities is the only way to meet students on their terms. One study found that 73.4%
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kustomer
NOVEMBER 4, 2020
Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. It’s no secret that AI is transforming the way businesses interact with their customers. Brands must stay on top of CX trends.
Qualtrics
NOVEMBER 20, 2020
With employee health and safety at the forefront of minds, this is how brands are adapting to Black Friday in 2020. Keeping customer interactions to a minimum. Black Friday is the perfect time to encourage curbside pick-ups to minimize employee and customer contact, without disrupting the customer experience.
Kustomer
NOVEMBER 4, 2020
Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. It’s no secret that AI is transforming the way businesses interact with their customers. Brands must stay on top of CX trends.
Expert insights. Personalized for you.
98 
Let's personalize your content