2020 Interaction Online Experience Touchpoint 
Ecrion
SEPTEMBER 3, 2020
It’s 2020 and we are living in the digital age. The first thing you should do is take a step back and imagine how your customer would have the ideal experience on your website and/or app. Chances are, your business uses email to interact with customers in a variety of contexts. Is your company up to speed? Social Media.
C3Centricity
NOVEMBER 4, 2020
From smarter homes to an improved online experience, people have a lot to gain from the situation. BOPIS (Buy online pick-up in-store) surged 259% YoY in August 2020, as many shoppers are concerned about the safety of in-store shopping. This is where total integration of all touchpoints is vital. CUSTOMER JOURNEY.
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