Remove 2020 Remove Customer Change Remove Customer Service Representative Remove User Experience
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How Will Automation, AI and IoT Shape User Experience?

Answer Dash

(This article is originally published at IT-Online ) According to Gartner, customer experience (CX) – more than products or solutions – is the new battlefront for business, with 81% of marketers saying that by 2020 they expect to be competing mostly or completely on the basis of CX.