Remove 2020 Remove Contact Center Remove Contact Center Workflow Remove Technology
article thumbnail

The Paradigm Shift of Remote Support and the Future of Field Service Delivery

TechSee

Advances in field services technology. With 61% of customers today reporting that they would avoid technician visits unless strictly necessary (based on an October 2020 survey ), innovative field service organizations have been turning to remote support alternatives in lieu of face-to-face visits. Advances in field service technology.

article thumbnail

20 predictions for customer experience in 2020

Qualtrics

Our team of CX experts have looked into their crystal balls to see what’s coming around the corner in 2020. Technologies like augmented and virtual reality will be important in elevating customer experiences and improving decision-making. The continued rise of the new contact center. Well, certainly both seem viable.