This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2020 Remove Contact Center Workflow Remove Self Service Related Topics
Virtual Agent Employee Engagement Chief Customer Officer Contact Center Measurement Chatbots Customer Base Interaction Touchpoint Technology More Related Topics >
article thumbnail

The Paradigm Shift of Remote Support and the Future of Field Service Delivery

TechSee

NOVEMBER 3, 2020

With 61% of customers today reporting that they would avoid technician visits unless strictly necessary (based on an October 2020 survey ), innovative field service organizations have been turning to remote support alternatives in lieu of face-to-face visits. Advances in field service technology. Pandemic-driven need for safety.

Contact Center Workflow 109
Contact Center Workflow Self Service Contact Center Social Media 109
article thumbnail

20 predictions for customer experience in 2020

Qualtrics

NOVEMBER 21, 2019

Our team of CX experts have looked into their crystal balls to see what’s coming around the corner in 2020. But we do expect AI to help drive adoption of virtual assistants and for it to become the primary channel of self service. And secondly, they’ll start analyzing contact center and digital data side-by-side.

Customer Experience 38
Customer Experience Self Service Virtual Agent Healthcare 38
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 134,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter Facebook
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024