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The Need for Customer-Friendly Authentication Alternatives to Vulnerable One-Time Passcodes

CSM Magazine

e-commerce between 2020 and 2021, according to the LexisNexis True Cost of Fraud Study. in 2020 and $3.13 What’s more, 39% of consumers say they will never go back to a merchant that declines a transaction — leading to a significant loss in lifetime customer value. A precise, low-friction approach.

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Top 50 Customer Success Influencers 2021

SmartKarrot

He is the Executive Director at The Customer Success Association and as the Director/Analyst of Mikael Blaisdell & Associates Inc. , he has been supporting the customer relationship management professionals and teams for over decades now. Customers are nothing but normal people like us. Rick Adams. Peter Armaly.