Lumoa

SEPTEMBER 30, 2022

Personalizing Digital Interactions, Including Chatbot, and Human Interactions . Chatbots are a superb way to deliver more personalized alerts and support. A great chatbot interaction can actually improve the way your customers see your brand 72% of the time. . Improving Products and Services Through Big Data.

Banking 236

Banking Customer Experience Self Service Financial 236

Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Talkdesk has been named a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Pointillist

FEBRUARY 19, 2018

“By 2020, 85% of customer interactions will be managed without a human” – Gartner. Here’s how AI applications are giving customer service a makeover: Chatbots. Chatbots are AI-based conversation agents that are being used in many different customer-engagement scenarios. By Will Thiel.

Customer Experience 111

Customer Experience Touchpoint Analytics Customer Journeys 111

delighted

MAY 4, 2022

Examples of this include a knowledge base or help center, tooltips in your platform, an interactive FAQ chatbot, how-to video content, and more. At Delighted, we’ve been working to improve the customer experience by offering robust self-service solutions for years, primarily through our Help Center and blog.

Self Service 79

Self Service Knowledge Base Abandon Rate Resources 79