TechSee

JUNE 25, 2019

Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. This is likely one reason why Oracle found that 80% of sales and marketing leaders say they currently use or plan to deploy chatbots in the near future. Gamification.

Technology 122

Technology Customer Service Contact Center Gamification 122

RapportBoost

DECEMBER 10, 2018

Take notes – the info will help you create a killer Conversational Selling strategy for 2019! So, on the webinar today we are going to go over a few industry trends, at present two-third of contact centers are multi-channel and one-six are Omni-channel, where does your company fit in? No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Comm100

NOVEMBER 23, 2020

While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice. The Ups Comm100’s omnichannel ticketing platform gives companies more control and visibility than a regular inbox.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

CSM Magazine

JULY 21, 2020

New recruits might be home alone but using chatbots through either speech or text can help them find answers to customer queries and suggested responses quickly and easily. The only difference now is that technology can automate the gamification process, making it a great way of educating and motivating new starters, especially remotely.

Gamification 52

Gamification Handbook Social Media Video 52