What is Customer Experience? 19 Industry Experts Weigh In:
Storyminers
MAY 4, 2016
[originally posted on the User Testing Blog 3/06/2016 by Spencer Lanoue ]. When I meet someone who asks me what I do for work and I’m not sure if they’re familiar with CX, I’ll often just say that I help large companies improve their relationships with their customers. That’s when they’re having an actual “customer experience.”
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