ijgolding

MARCH 22, 2017

A study by Forrester states that more than 63% of the businesses are still looking to further improve their customer’s online experience in the coming year. Many of them have outsourced contact center operations and some have maintained in-house customer support. Interactive voice response, chat bots, FAQs etc.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204

Eptica

SEPTEMBER 10, 2015

Date: Wednesday, September 16, 2015 Why aren’t organizations embracing digital customer service? Published on: September 16, 2015. Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. Share this page on: Tweet.

Customer Service 48

Customer Service Self Service Social Media Contact Center 48

Eptica

DECEMBER 11, 2015

Date: Friday, December 11, 2015 Festive failings in UK customer service. Published on: December 11, 2015. In this post we will focus on the UK results of the 2015 Eptica Retail Black Friday Customer Experience Study in which there were three main findings: 1. To read more about the US research, simply click here.

Self Service 48

Self Service Customer Service Social Media Retail 48