ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Know where your customers engage with your business online. .

Customer Experience 101

Customer Experience Self Service Advertising Customer Expectations 101

Retently

AUGUST 15, 2018

Let’s go through these 5 exceptional customer service examples: 1. Always Empower Your Employees. Top-notch customer service starts with excellent employee satisfaction and engagement. Ritz-Carlton is a well-known example of good customer service in this case. Get Back to Customers ASAP.

Examples 96

Examples Customer Service Social Media Exceptional Customer Service 96

Experience Investigators by 360Connext

MAY 20, 2015

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. These customers will feel anger whenever they see your brand represented and show that anger to the world. Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs?

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

delighted

MAY 20, 2022

So why aren’t all startups doing more with their customer experience data? Top customer experience challenges startups face. Startups need fast, intuitive, and inexpensive tools to help them better understand their customers and their product/market fit. Prior to starting Delighted, he led the team that created Mosaic.

Customer Experience 88

Customer Experience Net Promoter Score Effort Score Feedback 88

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130