2011 Call Recording Contact Center Multi-Channel 
RapportBoost
OCTOBER 16, 2018
Read on and listen in to excerpts of the interview below: RB: You coined the term “Conversation Commerce” back in 2011, but the name Chat Analytics is new. Dan: The call recording leaders certainly took the leading role and some of the acquisitions that they made. What are the potential benefits for a contact center to do so?
Magellan Solutions
DECEMBER 10, 2019
Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . Outsourced customer service channels. This is why you should be particular with the language to use and be very careful in choosing the best contact center fit for your needs.
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