2010 Consumers Customer Expectations Loyalty Programs 
Beyond Philosophy
APRIL 30, 2015
Loyalty Programs Disappoint Customers. Are Loyalty cards about loyalty or just another form of offering benefits? It’s clear loyalty programs don’t always drive loyalty , however. In both the US (93%) and Canada (97%), respondents associate much importance with the Loyalty reward offer.
Currency Alliance
MARCH 9, 2021
Most loyalty marketers aren’t thinking of headless loyalty platforms yet, but they should be, because headless loyalty and headless commerce are the future of technology for consumer brands. Until around 2010, they were fairly monolithic systems where the front-end website was tightly integrated into backend servers.
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Kustomer
NOVEMBER 25, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.
LiveChat
APRIL 10, 2017
Yes, finding your first customers is incredibly difficult, but turning one-time buyers into return customers isn’t nearly as hard. It’s also less time-consuming, and actually much more profitable. Using a Customer Relationship Management System. Sure, companies might have had an 800-number consumer could call.
Kustomer
MARCH 12, 2020
Matt talks about the strategies involved in delighting customers, how to train customer service reps, and what the ultimate effortless experience is. Why Delighting Customers Is a Controversial Topic. If the current strategies used to delight customers are flawed, what strategies work to create customer loyalty?
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