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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

When using AI for customer support, consider this point in the article: “Every interaction enhances or diminishes a customer’s perception the company involved.” Using AI the right way will enhance the relationship versus frustrate the customer. remains unchanged since 2009 while inflation reached 6.2%

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn: [link].