article thumbnail

DSSL Rolls-Out BigChange Mobile Field Service Management System

CSM Magazine

” DSSL selected the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, after just one face-to-face demo.

System 52
article thumbnail

John Oechsle: How Do You Spell CRM Evolution? With 4 C’s

Bill Quiseng

He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. Oh, and don’t forget the infamous rolodex, the original CRM. Consistency.

CRM 98
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Use social CRM to improve.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. From there an organization could concentrate on potential new sales, support, and marketing strategies to retain customers and find new ones. Still positive consumers like me are potential customers. Networking.

CRM 44
article thumbnail

Top 30 SaaS Companies in India

SmartKarrot

The services provided by Zoho include Zoho CRM, inventory management, mobile application development, project time tracking, collaborative client portal, and more. Zoho is committed to offering outstanding customer service. Instead of marketing, Zoho invests in R&D and customer service. CloudCherry. HackerRank.

Company 11
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. He also advises firms, gives out whitepapers and keynotes on co-designing practical engagement strategies that balance customer and business needs. Chip Bell – Author, Keynote Speaker, Consultant .

article thumbnail

Top 30 SaaS Companies in the US

SmartKarrot

Thousands of enterprises worldwide use Salesforce CRM to explore new opportunities, manage and use customer data , run marketing campaigns, and enhance their communications–internally and externally. Founded in: 2009. Founder (s): Vlad Shmunis, Vlad Vendrow. Salesforce. Founder (s): Stewart Butterfield, Cal Henderson.

Company 10