ijgolding

MARCH 20, 2018

Today I am absolutely delighted to share my interview with passionate Customer Experience Professional, Kathy van de Laar – enjoy… Ian. While I was there, the agency started working with something called experience-based branding. When I look back on it, this was for me the start of customer experience.

Customer Journeys 152

Customer Journeys Culture Customer Centricity Contact Center 152

InteractionMetrics

JUNE 19, 2023

UX in the Real World In reality, customer experience teams rarely have the top oversight seat in the house. More often, they oversee operational issues or marketing, but not the whole enchilada. Every aspect of your company that in some way interacts with customers is part of the customer experience.

Loyalty 52

Loyalty Net Promoter Score Touchpoint User Experience 52

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Aimee joined Qualtrics when it acquired Temkin Group, a leading CX research and advisory firm.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Aimee joined Qualtrics when it acquired Temkin Group, a leading CX research and advisory firm.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130