10 Ways to Reduce Lineup Stress for Staff and Customers
CSM Magazine
AUGUST 22, 2019
Jeff Mowatt takes a look at the impact of waiting in line and how to improve the experience for customers and employees. Lineups are frustrating. They are barriers that prevent customers from fulfilling necessary and often tedious tasks. Most managers think the best way to manage a lineup is to get the staff to work faster.
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