customer-success-leadership 
Customer Bliss
DECEMBER 13, 2016
Then took on his current roleL General Manager, Global Customer Success and Support at CA Technologies. In our discussion we explored his very deliberate path toward taking on these new roles — and how his operational experience prepared him to be successful in his customer experience role. . They’ll deflect.
NICE inContact
DECEMBER 14, 2016
This usually is not for lack of desire or trying, but rather insufficient thought, time and resources dedicated to organizational factors – like people and processes – that impact the change’s success. Success Depends On More Than Just Technology. Set Realistic Expectations For Leadership. This is natural !
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ijgolding
DECEMBER 15, 2016
Thoughts on the role of HR in an integrated customer excellence strategy. One of the speakers, intending to provoke the discussion, suggested that companies with a strong and effective culture do not need an HR department, and a succession of senior HR leaders wholeheartedly agreed. I completely disagree.
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