Hotel Reputation Management: Boost Guest Satisfaction and Online Ratings
Hotel reputation management has never been more important. With the increased usage of online review platforms and social media, guests…
InMoment is excited to announce its recognition as a Leader in the Forrester Wave™: Text Mining and Analytics, Q2 2024….
Choosing the Best Text Analysis Software for Your Business
In a business landscape that has become digital-first, where consumers’ expectations can change overnight, it has never been more important…
Securing Brand Loyalty In The Third Wave Of CX
Maintaining customer loyalty has become increasingly challenging in today’s digital-first environment. According to Stanford Swinton, Executive VP at Bain &…
Healthcare Reputation Management: The Complete Guide
In the healthcare industry, your reputation is built on trust and credibility. And, in a time where opinions are formed…
6 Things We Learned from EMEA CX Experts at XI Club Forum in Cologne
Practical AI Strategies to Implement Today for Future Success The XI Forum Club, which took place in Cologne, Germany, gathered…
Stepping Into The Future of Retail With Foot Locker
Companies that prioritise understanding and meeting customer needs stand poised to thrive in a constantly changing marketplace. Foot Locker stands…
Retail Reputation Management: Shop Strategies for Customer Retention
It can be argued that reputation management for retail companies is more important than it is in any other industry….
How to Design a Survey to Accelerate Your Customer Experience Program
Surveys are not dead. You can find a lot of articles, point-of-views, or CX pundits on social media preaching that…
Financial Services Reputation Management: Secure Lifelong Customers
Did you know that over half of financial services consumers say they have low trust in their provider? And, of…
Unlocking the Power of Healthcare Contact Centers: Enhancing Patient Care in the Digital Age
In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as…
The Power of Integrated CX Part 3: Smartest Actions
True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible…