Capture customer emotions, in real time, throughout the interaction with Talkdesk Mood Insights. See how.
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Say goodbye to frustrating IVR menus!

Chart a course to seamless,
AI-powered customer journeys with Talkdesk Navigator.

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Download the 2024 Talkdesk global contact center KPI benchmarking report. Read it now.

AI that actually…

AI that actually…

Helps agents help customers.

Cut after call work to 2 seconds or less.

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Solve customer or agent questions with precise answers.

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Create new virtual agents and automations in a few clicks.

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Uncover insights you wouldn’t have known to look for.

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Prevent hallucinations and put guardrails on AI.

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Accordion Helps Agents Help Their Customers Gen Ai
Accordion Improves Self Service Rates
Accordion Speeds Automation
Accordion Reveals Unknown Unknowns
Accordion Is Safe And Effective
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AI that actually drives outcomes.

Talkdesk helps end bad customer service through the power of AI.

AI for every day

Automate customer self-service, empower agents, and illuminate insights with cloud contact center solutions.

AI for Industries

Drive outcomes and exceptional CX with industry-specific solutions for your contact center.

AI for Self-Service

Help customers get the answers they need faster with generative AI-powered self-service options.

AI for Omnichannel Engagement

Deliver exceptional customer service across digital and voice channels with the help of AI.

AI for Workforce Engagement

Use AI to manage, develop, and improve agent experience and efficiency.

AI for Employee Collaboration

Integrate your contact center, phone system, and collaboration tools for seamless internal communication.

AI for Customer Experience Analytics

Discover unknown customer pain points through generative AI-powered analysis and automation.

AI for Low-code customization

Create custom routing, reports, and automation with low-code and no code interfaces.

Companies around the world trust Talkdesk.

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Real talk. Straight from our customers.

Talkdesk helps enterprises drive exceptional outcomes for their customers and improve the bottom line.

Alarm.com

Retail & Consumer Goods

Alarm.com
Home Trust

Financial Services & Insurance

Home Trust
JK Moving Services

Transportation & Hospitality

JK Moving Services
Memorial Healthcare System

Healthcare & Life Sciences

Memorial Healthcare System
WaFd Bank

Financial Services & Insurance

WaFd Bank
MORE CUSTOMER STORIES

See why we’re top rated on TrustRadius.

Rated 8.1 out of 10 based on 613 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

Nick Gordon

1 star2 star3 star4 star5 star

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Aanvik Modi

1 star2 star3 star4 star5 star

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

Jeremy Dotson

1 star2 star3 star4 star5 star

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Vasilios Christides

1 star2 star3 star4 star5 star

For customer outreach, quality assurance is important and call quality is excellent.

Tamara S

1 star2 star3 star4 star5 star

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Dineshkumar Kharabe

1 star2 star3 star4 star5 star

Integrates well with Salesforce.

Zachary Metzger

1 star2 star3 star4 star5 star

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Nordia Anaje

Leader G2 Spring 2024

Talkdesk named G2 Leader in Contact Center Software.

G2 Grid® Scoring

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Analyst recognition.

Industry-specific cloud contact center solutions just for you.

AI-powered cloud contact center solutions for businesses of any size.

Enterprise-class performance you can trust.

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