Uplight was named a leader in Guidehouse’s first-ever Leaderboard for Customer Engagement and Experience Analytics, facilitating “improved enrollment, participation, and engagement in customer-centric utility programs, or that logically contribute to an enriched CX.” The leaders were noted for “their technological sophistication, holistic product and use case portfolios, sizable customer bases, and relative geographic reach.”
Uplight believes that energy customers have the greatest power to unlock the path to clean energy. Through customers, Uplight enables utilities to accelerate decarbonization and electrification efforts through one of the broadest set of solutions available to meet outcomes around energy efficiency, customer engagement, rates engagement, demand management, electric vehicles, and business customer engagement.
The report features our experience meeting and exceeding behavioral energy efficiency targets, providing accurate AMI and non-AMI-based disaggregation, and increasing the number of devices under management by 3X.
According to Guidehouse, “Customers have come to expect higher levels of service from their utilities……with customer-centric thinking winning out in the end. This is where the utility sector is headed.”
It’s well-deserved recognition for the Uplight team that continues to focus on delivering seamless customer experiences backed by the foundational Uplight Data Platform, day after day. View the full leaderboard here.
