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5 of the Best Customer Success Infographics
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As we are always on the lookout for new and interesting Customer Success resources, we thought we’d do a roundup of our favorite Customer Success infographics.
Check them out to learn and get inspired by these visual resources.
1). Why Customer Success Matters
Topic: Learn about the importance of implementing a Customer Success program.
Author: HubSpot
Snapshot:
(Click here to view full image.)
2.) The Essential Guide to Quarterly Business Reviews
Topic: Check out these 12 tips to see how Customer Success Managers can have successful quarterly business reviews (QBRs) with their customers.
Author: CSM Practice
Snapshot: 
(Click here to view the full image.)
3.) How to Have More Strategic Customer Conversations
Topic: Tips for asking your customers the right questions and listening between the lines to drive more strategic customer conversations.
Author: ChurnZero and Chief Listening Officers
Snapshot: 
(Click here to view the full image.)
4.) 6 Metrics for Measuring Customer Success In Your Business
Topic: The six essential metrics you should be measuring for unparalleled insight into your Customer Success efforts.
Author: Acquire
Snapshot: 
(Click here to view the full image.)
5.) The Four Stages of Digital Customer Success Maturity
Topic: The four focus areas for optimizing automation to enhance your ability to communicate with customers.
Author: ESG
Snapshot: 
(Click here to view the full image.)
Customer Success Around the Web
- How to Lead a Team Through Adversity– Learn some important tactics Customer Success leaders should use use with their teams today.
- Guiding SaaS Customers To Be More Autonomous– Discover why its important to to help give your customers more autonomy.
- How to Implement Proactive Customer Service (& Why You Should)– Find out what proactive support really is and how to implement the practice in your own business.
Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero